Effective Date: January 1st, 2022
At Empire Pro Commercial Cleaning ("Empire Pro," "we," "us," or "our"), we are committed to protecting the privacy and security of our clients ("you," "your"). This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this policy carefully to understand our practices regarding your personal information.
We may collect personal information that you voluntarily provide when you request a quote, book our services, subscribe to our newsletters, fill out forms on our website, or communicate with us via phone or email. This information may include your full name, email address, phone number, business address, payment information, and any other details you choose to provide.
We may also collect non-personal information automatically when you interact with our website. This includes your IP address, browser type and version, operating system, referring website, pages viewed, and the dates and times of access. We use cookies and similar tracking technologies to enhance your experience.
2. How We Use Your Information
The information we collect is used for various purposes, including providing and maintaining our services, communicating with you regarding appointments and customer support, processing transactions, sending newsletters and promotional materials, personalizing your experience, analyzing usage patterns to improve our website and services, and complying with legal obligations.
3. Information Sharing and Disclosure
We do not sell or rent your personal information to third parties. We may share your information with trusted service providers who perform services on our behalf, such as payment processors, IT and system administration services, and marketing agencies. These parties are obligated to maintain the confidentiality of your information and are prohibited from using it for any other purpose.
We may disclose your information if required to do so by law or in response to valid requests by public authorities, such as court orders or subpoenas. In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include Secure Socket Layer (SSL) encryption for data transmission, regular security assessments and updates, restricted access to personal information by authorized personnel only, and secure data storage solutions. However, please note that no method of transmission over the internet or electronic storage is completely secure.
5. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance user experience, analyze performance, and deliver personalized content. Cookies are small text files placed on your device by a web server when you access our website. They allow us to recognize your browser and capture certain information. You can control cookies through your browser settings, but disabling cookies may affect the functionality of our website.
6. Third-Party Links
Our website may contain links to third-party websites or services not operated by us. We are not responsible for the privacy practices of these external sites and encourage you to review the privacy policies of any third-party sites you visit.
7. Your Rights and Choices
You have the right to access, correct, or delete your personal information held by us. You may request to review, update, or delete your information by contacting us. You may opt out of receiving promotional emails by following the unsubscribe instructions in those emails or by contacting us directly. You can adjust your browser settings to refuse cookies or alert you when cookies are being sent.
8. International Data Transfers
If you are accessing our services from outside the country where our servers are located, your information may be transferred to, stored, and processed in a different country. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.
9. Retention of Data
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date." Your continued use of our services after any modifications indicates acceptance of the revised policy.
By using our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.